Cancellation Policy
| PRODUCT TYPES | WITHIN 24 HOURS | ABOVE 24 HOURS – BEFORE SHIPMENT |
|---|---|---|
| Non-personalized Items | Full refund | Cancellation within 7 days: 1% of the product price as a handling charge. After 7 days: 2% as handling charge. |
| Personalized Items | 3% of the product price as a material fee | Standard Shipping: Shipping fee is refundable. Free Shipping: No refund. |
Return & Refund
| PRODUCT TYPES | RETURN | EXCHANGE |
|---|---|---|
| Non-personalized Items | Free return, but a $7 handling fee applies. $11 shipping fee is non-refundable. | The customer pays the return shipping fee, and we cover the postage for sending the new items. |
| Personalized Items | Items cannot be resold and are non-refundable. | Items cannot be resold and are non-refundable. |
Returns (if applicable)
Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee will be charged to consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. If approved, then your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
Note
- If you want to return the items, please notify us by email, stating the reason and the order number within 14 days of receipt.
- All items must be sent back completely with the original package. All packages should be sent via a trackable method.